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The stars of the show

They’re absolutely amazing, they are the best. UX researchers, designers and academia working in the creative field functioning as a bridge between technology and people.

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Aletta Smits

Aletta pairs her research with being a passionate teacher on UX Design, behavioural influence, and data learning. Her research focuses on the subtle patterns in behavioural data, generated by, e.g. respondents on surveys, and designing interventions to course­ correct when a loss of commitment is detected.

She is also a public speaker and has presentations about the development of the adolescent brain or how adolescents play video games.

Aletta at UXINSIGHT 2020

Gamified surveys – improved survey reliability by gamification of the respondent’s experience on Tuesday 15th

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Aras Bilgen

Aras helps designers, product teams, and executives with using human-centric approaches in product development. He set up and grew many successful design teams that created popular user experiences. He led the experience design and front-end development teams at Garanti BBVA, managed the digital product teams at Lolaflora and monitise, and worked as a UX planner at Intel.

His book on making research a habit in product teams is scheduled for a 2020 release from O’Reilly.

Aras at UXINSIGHT 2020

Live Q&A on Wednesday 16th and It’s OK Not to Start With Research on Wednesday 16th

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Beant Kaur Dhillon

Beant at UXINSIGHT 2020

Creative Thinking for UX researchers [max 50] on Thursday 17th

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Ben Garvey-Cubbon

Previously in government at HM Courts and Tribunals Service, understanding the needs of all users to inform the design of a reformed justice system, and at the Office for National Statistics. Strong methodological background and a master’s in investigative psychology.

Also a Tin-Tin lookalike, apparently.

Ben at UXINSIGHT 2020

Meeting participant needs in your organization on Monday 14th and Live Q&A on Monday 14th

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Bert Windey

Bert has a PhD in Psychology and worked as an academic researcher for 5 years. In 2015, he started as a UX Researcher at the European Commission. Since 2018, he is active at Clockwork, the UX and Service Design agency of Ordina.

Bert is an empathic user experience expert, passionate about understanding people and making their lives easier. His curiosity drives him to get a deep understanding of the user and business. He will use whatever method required to get the job done.

Bert at UXINSIGHT 2020

A Mile in their Shoes: How do Developers Experience working with UX Professionals? on Wednesday 16th and Live Q&A on Wednesday 16th

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Bill Albert

Albert integrates qualitative and quantitative user research methods to drive great designs and innovative products to clients around the world. He also teaches in the UX graduate program at Bentley University and is Co-Editor in Chief of the Journal of Usability Studies.

He has co-written two books, including the first book on UX metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics.

Bill at UXINSIGHT 2020

Is that Model Supposed to Look Like Me? A Case Study in Measuring Emotional Engagement on Friday 18th and Live Q&A on Friday 18th

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Brian Pagán

Brian is an award-winning human experience designer, working over 16 years on digital products in healthcare, blockchain, IoT, and fintech. He’s worked for companies like Philips, Volvo, TribalDDB, Gucci, KLM, GeoIQ, NN, and Beeline. His specialities include content strategy, behavioral design, and interactive prototyping.

Brian’s Humanistic design practice includes techniques from acting & psychology, plus he’s given talks & classes in 11 countries.

Brian at UXINSIGHT 2020

Creative Empathy for UX Research on Monday 14th and Consent Form Builder on Tuesday 15th

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Brigette Metzler

She is a jump-in-with-both-boots kind of a person who is passionate about the democratisation of knowledge. Brigette is passionate about the role of ResearchOps in helping researchers do their best work and most weeks can find her talking ResearchOps.

She is also chair of ResearchOps Community, a global community of people discussing ResearchOps — the people, mechanisms, and strategies for scaling research.

You can find Brigette for a chat on Twitter at @BrigetteMetzler

Brigette at UXINSIGHT 2020

Consent Form Builder on Tuesday 15th, ResearchOps: a Journey of Community, Finding our Feet in a Profession on Friday 18th and Live Q&A on Friday 18th

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Caroline Jarrett

Caroline is the forms specialist. She founded her business Effortmark Ltd in 1994 to allow her to concentrate on helping organisations to make their forms easier to fill in and to make business
processes more effective.

Caroline at UXINSIGHT 2020

Surveys that work: an introduction using Total Survey Error in practice on Tuesday 15th

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Colette Kolenda

Colette leads strategic, mixed methods research for Spotify Free. She triangulates quantitative and qualitative methodologies to enable data-driven product and business decisions.

Before Spotify, Colette conducted behavioral science research in Dan Ariely’s Lab at Duke University. She holds a B.S. in Neuroscience from Duke University

Colette at UXINSIGHT 2020

Reinventing the Share out: Creatively Sharing Insights @Spotify on Thursday 17th and Live Q&A on Thursday 17th

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Dave Hora

Dave Hora is a researcher fascinated by how teams work together—and what it is that makes research work. As a five time “first researcher,” he established the formal research program at a consultancy and four startups in San Francisco, and one in Berlin.

Dave is currently consulting and doing freelance work as Dave’s Research Company, and based in Portugal

Dave at UXINSIGHT 2020

Using the Research Skills Framework [max 50p] on Wednesday 16th

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Els Dragt

Els Dragt feels that being curious is certainly not a crime. She is an independent researcher, lecturer, trainer and author with 20 years of experience. Els travels the globe to stimulate professionals and students to look elsewhere, ask questions and explore more.

She published several research-related books, such as ‘How to Research Trends’ and ‘Dare to Ask’ (BIS Publishers).

Els at UXINSIGHT 2020

Question Storming – Make questions great again! on Monday 14th and Reflections on the question storm on Friday 18th

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Farai Madzima

Farai Madzima is a UX Lead at Shopify in Ottawa. He’s an interaction designer and organiser of Pixel Up! meetups and conferences. 
In South Africa, Farai designed banking apps used by many across the continent.  He grappled with unique design challenges because most internet users have never used a laptop or desktop. And some buy data by the megabyte. 

Farai likes words in all languages, township jazz, nerdy hip-hop, and the number 127. 

Farai at UXINSIGHT 2020

The only one of your kind in the room: Perils and opportunities on Monday 14th

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Hanah Kim

Hanah is the UX Program Management lead for Google Health, responsible for creating infrastructure and programs to enable UX to solve problems in the healthcare space safely and efficiently.

She was previously a design producer for Google’s consumer display ads user experience team and a product manager for the company’s internal performance review tool. Hanah graduated from UC Berkeley.

Hanah at UXINSIGHT 2020

Lessons from Google Health: Research Infrastructure in sensitive settings on Tuesday 15th and Live Q&A on Tuesday 15th

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Holly Cole

She is born in Texas, dropped out of high school and was a neo-hippie for a good while, eventually went to the University of North Texas and got a degree in Sculpture. Worked in oil and gas and marketing for years.

She got involved in the Applied Design Research graduate program at UNT and hasn’t looked back. User research, to Holly, was the only thing that doesn’t get boring, that doesn’t get old.

Holly at UXINSIGHT 2020

A Repo’s journey on Thursday 17th and Live Q&A on Thursday 17th

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Hung Chu Shih

Hung Chu is a User Experience researcher and cultural explorer. She loves to explore the world and talk to people to learn from their experience.

At IceMobile, she helps bring the user’s voice in the team and help stakeholders find the balance between business challenges and user needs. She believes everyone is a secret researcher, and it is her job to bring out that part of people to be empathetic and think like users.

Hung at UXINSIGHT 2020

Crack the shell of research respondents on Monday 14th

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Işinsu Sakalli

As a UX researcher at Shopify she has the pleasure to meet entrepreneurs and learn about how they run their businesses. She collaborates closely with her multi-disciplinary team and provides insights to inform the discovery and development of new solutions.

Before Shopify, Işınsu started as a design coordinator at a 3D virtual reality company, got her Masters of Design at Carleton University, and then created her own motivational design company, Gamifi Inc.

Işinsu at UXINSIGHT 2020

Earning trust for impact – treating your stakeholders as users on Wednesday 16th

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Jack Holmes

Jack is an independent UX researcher and designer. His research has won industry awards, notably the 2014 research into password masking.

Jack is the conference chair for UXPA International Conferences. He chaired last summers 2019 event and the 2020 conference in Baltimore, MD, USA.

He’s a keen traveller, from the lava fields of Iceland to the bustle of Tokyo. Jack enjoys nothing more than exploring somewhere new.

Jack at UXINSIGHT 2020

Chatbots are coming! How to research chat experiences on Tuesday 15th and Live Q&A on Tuesday 15th

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Jan Chipchase

Providing discreet design, research and strategy services to clients with a global remit.

Author of

The Field Study Handbook & The Little Book of Fixers.

Jan at UXINSIGHT 2020

Creative Destruction on Monday 14th and Live Q&A on Monday 14th

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Jeanette Fuccella

A Principal UX Researcher at LexisNexis with the Strategic UX and Product Design team, where she has responsibility for both UX Research and ResearchOps.

She began her career as a Human Factors Engineer at IBM, eventually moving into market research, strategy, and program management. In between corporate gigs, Jeanette took a foray into the nonprofit world, where she had the privilege to work alongside and learn from true servant leaders.

Jeanette at UXINSIGHT 2020

Democracy or Tyranny in UX Research… is there a middle ground? on Wednesday 16th and Live Q&A on Wednesday 16th

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Jeroen Timmer

His brain is always ON. He is a creative thinker and tinkerer, 24/7 on the lookout for alternative solutions that make this world a better place.

He is trained in IT, worked at Sony and decided to switch careers. With a diploma at Rietveld Arts Academy under his belt, he now works as an independent circular designer.

Jeroen at UXINSIGHT 2020

Question Storming – Make questions great again! on Monday 14th and Reflections on the question storm on Friday 18th

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Jes Koepfler

Jes Koepfler has more than 15 years of experience conducting and directing UX Research with a PhD in human-computer interaction. She’s been independent, worked for a small digital firm and helped run it, survived a large-scale company acquisition, and now helps lead a growing digital group inside a mid-sized physical product firm.

She’s passionate about human-centred design and ensuring research is a part of the design process.

Jes at UXINSIGHT 2020

Communicating Integrated Product Design through Digital-Physical Workflows on Tuesday 15th and Live Q&A on Tuesday 15th

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Jos-marien Jansen

Jos-marien is specialized in UX research for healthcare innovations and in Data-enabled Design where mixed methods are used to collect qualitative and quantitative data, which is input as a creative material for innovation.

In her work, she combines intelligent ecosystems, artificial intelligence and deep user insights into user needs. She loves to work in multi-disciplinary teams with designers, statisticians, data scientists, psychologists, clinicians and patients.

Jos-marien at UXINSIGHT 2020

UX Research in Field of Design, Data and AI on Tuesday 15th and Live Q&A on Tuesday 15th

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Maike Klip

Maike at UXINSIGHT 2020

A portrait of empathy on Thursday 17th

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Mark McElhaw

Mark is a lateral thinker with a couple of decades of experience in UX strategy, design and research. Often caught somewhere between making sense of the world and finding ways to make it frictionless. Other projects include; a social care cooperative for older people, a research & design framework based on mindstates, and sustainable umbrellas.

Mark at UXINSIGHT 2020

A Repo’s journey on Thursday 17th and Live Q&A on Thursday 17th

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Mark Schurgin

Mark conducts research globally to create innovative healthcare products. Prior to Google, Mark was a postdoctoral researcher at the University of California, San Diego, and obtained his Masters and PhD in Psychological and Brain Sciences from Johns Hopkins University.

His previous research program focused on understanding visual memory, and devising methods and computational frameworks capable of quantifying information stored in memory.

Mark at UXINSIGHT 2020

Lessons from Google Health: Research Infrastructure in sensitive settings on Tuesday 15th and Live Q&A on Tuesday 15th

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Matt Ambler

Matt began his career working for ad agencies designing websites but found his passion for digital-physical design after accepting an opportunity to create a remote-controlled television interface. He’s since honed his design skills working on integrated products for small tech startups and large corporations alike.

He now leads the Interaction Design team at a mid-sized product design firm creating experiences for a myriad of platforms from connected consumer products, to complex medical devices.

Matt at UXINSIGHT 2020

Communicating Integrated Product Design through Digital-Physical Workflows on Tuesday 15th and Live Q&A on Tuesday 15th

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Meena Kothandaraman

With almost 30 years of experience, Meena has consulted to emphasize the strategic value of qualitative research in the design of product, space and service. Meena is fascinated by the complexity of human behavior and applies a credible and structured approach to integrating human stories and anecdotes into mainstream processes.

Meena is a proud Canadian and is absolutely fluent in poutine and beavertails 😊.

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Molly Fargotstein-Sanders

Molly began her career at Mailchimp as the UX Research team’s first and only UX Coordinator. In that role, she focused on continually testing ways to optimize recruitment efforts, streamline procedures, and maximize the evangelization of UX Research’s insights and impact throughout the company. With those objectives forever embroidered on her hypothetical ResOps Super-Woman cape, she now functions as Mailchimp’s Associate Research Operations Manager.

Molly at UXINSIGHT 2020

Layering Internal Marketing: Strategizing and Evangelizing UX Research Insights like a Pro on Wednesday 16th and Live Q&A on Wednesday 16th

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Nic Price

Nic headed up digital product and service teams at the BBC. Since 2007 he has worked as a consultant and contractor, researching, designing with clients large and small in both public and private sectors.

Nic at UXINSIGHT 2020

Meeting participant needs in your organization on Monday 14th and Live Q&A on Monday 14th

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Sabine Harnau

After starting the first in-house copy team at LEGO Customer Service and writing agency-side for over 70 brands, From Scratch copy is always based on user research and incorporates UX research results to drive behaviour change and conversion.

Sabine works in English and German, using storytelling to help clients to buy into her approach. She’d love to see a stronger bond between UX research and copywriting — which is why she’s here.

Sabine at UXINSIGHT 2020

Storytelling for UX researchers – Getting buy-in to solving for users on Thursday 17th and Live Q&A on Thursday 17th

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Samantha Yuen

Agoraphobia led Sam from hospitality to human-centred design in 2005. Curiosity, candour, and innate care for the people she once feared have guided her on this path, and she is now exploring how we can enable designers to work well & be well by growing reflective practices centred around skillsets, mindsets, and the use of self.

Her hope: That we can shift the way we work together and support each other to design for good.

Samantha at UXINSIGHT 2020

4 principles to synthesize evaluative research in a day [max 50p] on Thursday 17th

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Sandra Griffel

Sandra is experienced in leading interdisciplinary teams of XD designers and researchers in the delivery of sophisticated insight-led solutions that align key business drivers to user needs. Furthermore, Sandra contributes to local and international XD communities, speaks at meet-ups and conferences (UX Cambridge, Interaction 17 NYC, EuroIA 18) and write articles and whitepapers e.g. on conversational interfaces, development of screenless interfaces, future & foresight, innovative user research techniques.

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Stephanie Marsh

Dr Stephanie Marsh is a UX research professional, who has recently moved into ReOps full time as UX Research Operations Manager at the publisher Springer Nature, since November 2019.

Stephanie’s book User Research: A Practical Guide to Designing Better Products and Services was published by Kogan Page in March 2018. The book focuses on giving people who are new to user research the tools they need to do good quality research.

Stephanie at UXINSIGHT 2020

What I’ve learnt from Running a Community Based Approach to Research Ops on Friday 18th and Live Q&A on Friday 18th

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Susanne Junglas

Susanne is Experience Design Director at denkwerk with more than 15 years experience in different design disciplines. She started her career in web and broadcast design and expanded her expertise in design thinking and strategic design.

Since 2008 she leads a design team of UX and service designer at denkwerk and is responsible for outstanding user-centred and highly innovative creative work and development.

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Tomomi Sasaki

Tomomi is a designer and partner at AQ, an independent design consultancy. She brings product strategy, design research and facilitation skills to challenges like organizational culture change and improving the customer experience.

Tomomi is co-founder of Design Research Tokyo and a board member of the ResearchOps Community. Exploring: learning as a social activity, the nature of unfolding conversations, and building organizational capabilities for design and research. Say hi on Twitter @tomomiq.

Tomomi at UXINSIGHT 2020

Using the Research Skills Framework [max 50p] on Wednesday 16th

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Vandhana Bhaskaran

Vandhana is a design leader helping global businesses design and deliver high performing customer and employee experiences. Her specialities include service design, customer experience management, usability analysis and user experience design.

Next to leading a Experience Design practice, she also co-teaches the User Experience Certificate Program at the Bentley University in Boston, and the Design Management course for WIFI- Steiermark, Austria.

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Vicky De Mesmaecker

Vicky has a PhD in Criminology and worked as an academic researcher for over 5 years. In 2013, she started working as a qualitative research expert in a market research company. Since 2018, she is active at Clockwork, the UX and Service Design agency of Ordina.

Vicky is a creative mind with great curiosity for human psychology. She loves to always dig deeper and to translate insights into meaningful experiences.

Vicky at UXINSIGHT 2020

A Mile in their Shoes: How do Developers Experience working with UX Professionals? on Wednesday 16th and Live Q&A on Wednesday 16th

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Vivien Melcher

Vivien followed her passion for user-centric innovation by studying Psychology with a focus on Software Ergonomics and Usability. Since then, she has been working in the area of Human Factors Engineering / UX Research for more than 13 years.

In her current role, she is coordinating strategic Research-Ops activities for a team of 13 Experience Researchers and consults organizations with the implementation of user-centric development processes as well as leading research projects.

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Willemijn Brouwer

She has a Bachelors degree in Industrial Design Engineering and Masters degree in Strategic Product Design. And love for creativity, humour and knowledge. Since 2011 she is working as an independent consultant, facilitator and trainer of creativity. She also develops business games (yourninedots.com) and works as a teacher.

‘I was born in the awesome ’80 (1982). I have brothers. I love to brush my teeth and drink coffee afterwards.’

Willemijn at UXINSIGHT 2020

Creativity is research on Monday 14th and Live Q&A on Monday 14th

Aletta Smits

Associate professor Human Experience & Media Design

Aras Bilgen

Design Consultant / Trainer
Beant Kaur Dhillon

Beant Kaur Dhillon

Senior UX Research & Usability Consultant

Ben Garvey-Cubbon

User Research Practice Lead at OVO Energy

Bert Windey

UX Researcher at Ordina Belgium

Bill Albert

Executive Director of the User Experience Center (UXC) at Bentley University

Brian Pagán

Founder, Design Coach, & UX Consultant at The Greatness Studio

Brigette Metzler

Lead of Services Australia's user research library

Caroline Jarrett

Artificial Intelligence Feasibility Investigator at Effortmark Ltd

Colette Kolenda

Senior User Researcher at Spotify

Dave Hora

User Research Manager

Els Dragt

Trend Researcher // Trainer // Author at How to Research Trends

Farai Madzima

UX Lead at Shopify

Hanah Kim

UX Program Management lead for Google Health

Holly Cole

Research and Research Ops Manager

Hung Chu Shih

UX Researcher at IceMobile

Işinsu Sakalli

UX Researcher at Shopify, Founder of Gamifi

Jack Holmes

UX researcher and designer

Jan Chipchase

Jeanette Fuccella

Principal User Experience Researcher at LexisNexis

Jeroen Timmer

Founder at EnvelopeBook

Jes Koepfler

Director, UX Research & Strategy at Bresslergroup

Jos-marien Jansen

Sr. People Research Consultant at Philips Design

Maike Klip

Lead UX at Dienst Uitvoering Onderwijs

Mark McElhaw

Experience Strategist

Mark Schurgin

UX Researcher at Google Health

Matt Ambler

Meena Kothandaraman

Experience strategist at twig+fish

Molly Fargotstein-Sanders

Associate Research Operations Manager at Mailchimp

Nic Price

Webhead, information architect and service designer

Sabine Harnau

Messaging strategist, copy coach & communications trainer at From Scratch

Samantha Yuen

Co-Head of Experience Strategy & Design at GovTech Singapore

Sandra Griffel

xperience design director & product owner at denkwerk

Stephanie Marsh

UX Research Operations Manager at Springer Nature

Susanne Junglas

Experience design director at denkwerk

Tomomi Sasaki

Partner & Project Director

Vandhana Bhaskaran

Experience Design at a leading Airline

Vicky De Mesmaecker

UX Researcher & Service Designer at Ordina Belgium

Vivien Melcher

Research Lead at USEEDS°

Willemijn Brouwer

Creativity expert at Creativityⁿ

See you there!

Hey, if you’ve scrolled this far – you must be interested, right? A one day ticket is €95, or enjoy the entire event for €195.

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