Doing research

Every time you make a product decision you are placing a bet. You will never have complete certainty, but the more you learn the more confidence you will have - Erika Hall

How to make your UX lab Corona-proof

Now that the measures in most countries are being relaxed, it is time to reopen your UX lab and meet your target audience in person again. But how do you facilitate safe research for everyone?

Motivations, desires and needs – is it possible to observe them online?

Is it possible to obtain enough useful insights with remote research? How can you be sure you’re not missing out on depth and nuance? What are the pros and cons of online generative research?

A practical tool for prioritising research questions – and ensuring that they don’t all end up in a usability test

As a UX researcher, you often have to answer questions like: ‘how much are participants willing to pay for our product?’ Or, ‘can you ask them to tell us more about what they want from us?’

Photo by YIFEI CHEN on Unsplash

What is a research framework and why do we need one?

Matthew Godfrey explains why and how they adopted the Research Funnel framework introduced by Emma Boulton to structure and prioritise research questions.

Choosing the right approach

Choosing the right approach

How to start a research project? Every project and of course, every research question is different. How do you choose the right approach. Maike Klip has listed her steps in the form of questions she asks herself at the start of every project. Let’s have a look!

Collaborative interview analysis

Collaborative interview analysis

We often ask team members to observe and take notes during an interview. But why not include them in our analysis as well?

Why the double diamond isn’t enough

The Double Diamond model is used in a lot of innovation projects. However, depending on how you interpret the various sections of the double diamond, you could think the output is a tested prototype or maybe an implemented real-world MVP. Two very different things.

The Horizon of Inquiry – To find time for research, don’t fight the flow—fit into it

Every time you make a product decision you are placing a bet. An organisation should not be scared by this but motivated to look for answers and insights.

Dogfooding: A Powerful Addition to the User Research Toolkit

Dogfooding: A Powerful Addition to the User Research Toolkit

Dogfooding: a practice of using the product or service that you’re working on. Colette Kolenda has found that it can powerfully augment our work as researchers when done in conjunction with rigorous research.

Tag your user research effectively and discover patterns

Tag your user research effectively and discover patterns

How do you capture valuable insights for all your research? And how do you manage these in order to discover patterns across study findings?

A Fundamental Mind Shift For Usability Testing

Mature organisations focus on proactive research instead of reactive research. 5 users is enough doesn’t apply here.

N=5 revisited: how introducing variety improves your research

N=5 revisited: how introducing variety improves your research

Has NN been wrong for over two decades with the golden rule N=5 in usability tests?

User Experience vs. Customer Experience: What’s The Difference?

Discussing the difference between CX and UX is not useful. It’s better to look at the different levels of interaction.

What is the framework for innovation? Design Council’s evolved Double Diamond

The Double Diamond model is often used in an innovation process. It describes stages of divergent and convergent thinking, both in idea generation phase

How to minimise the impact of biases, barriers and background in healthcare UX research

How to minimise the impact of biases, barriers and background in healthcare UX research

Healthcare is one of those domains that typically brings extra challenges to doing research. How can you minimize the impact of those challenges?